Loki Privacy Policy

At Loki Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Loki Casino privacy policy explains what information we collect when you use our platform, how we use it, and the rights you have regarding your personal data. By registering an account and using Loki Casino online services, you agree to the practices described in this policy.

Who We Are

Loki Casino is owned and operated by Tessera Limited S.R.L., a company registered in Costa Rica under registration number 3-102-913501. We operate under a licence issued by Anjouan, licence No. ALSI-202410047-F12. As the data controller, we are responsible for determining how and why your personal information is processed when you visit www.Loki Casino.com.

Information We Collect

When you create a Loki Casino login and interact with our services, we collect several categories of information to provide a safe and personalised gaming experience.

• We gather registration data such as your name, date of birth, email address, phone number, and country of residence.
• We collect financial information, including payment method details, when you make deposits or request withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, or cryptocurrencies including BTC, ETH, and USDT.
• We record your gaming activity, including games played, wagers placed, bonus usage, and loyalty points earned.
• We track technical data such as your IP address, device type, browser information, and login timestamps to secure your account.
• We may collect verification documents, such as proof of identity and address, as required for KYC and anti-money laundering compliance.
• We store your communication history when you contact our support team via live chat, email, or Telegram.

How We Use Your Information

We use the information we collect for legitimate business purposes, including operating and improving our services. Our Loki Casino platform relies on your data to verify your identity, process deposits and withdrawals, and prevent fraud. We also use your data to manage your participation in our welcome bonus, loyalty program, tournaments, and other promotions, including any Loki Casino bonus codes or Loki Casino deposit bonus codes you redeem.

• We use your data to create and maintain your Loki Casino account and login credentials.
• We process transactions and verify payment details to comply with financial regulations.
• We personalise promotional offers, including a Loki Casino no deposit bonus or Loki Casino free spins no deposit campaigns, based on your activity.
• We monitor gameplay patterns to support responsible gambling tools and detect unusual account behaviour.
• We send service communications, including account notifications and, where you have consented, marketing messages about promotion bonus code Loki Casino offers.
• We use aggregated data to improve our Loki Casino app, mobile platform, and desktop website performance.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on the performance of our contract with you when we manage your account and process transactions. We rely on legal obligations when we conduct identity verification for licensing and anti-money laundering purposes. We rely on your consent when we send marketing communications, and you may withdraw this consent at any time. We also rely on our legitimate interests to prevent fraud, secure our systems, and improve our Loki Casino online offering.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience when you visit Loki Casino. Cookies allow us to remember your login details, language preferences, and session activity, making it easier for you to access Loki Casino mobile and desktop versions. We also use analytics cookies to understand how players interact with our site so that we can continuously refine our services. You can manage cookie preferences through your browser settings, though disabling cookies may limit certain site functions.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties to operate our business effectively.

• We share data with payment processors to complete deposits and withdrawals via bank transfer, e-wallets, or cryptocurrency.
• We share verification details with identity checking services to comply with KYC requirements.
• We share information with our game providers, including Pragmatic Play, NetEnt, Evolution, and Microgaming, to deliver gameplay functionality.
• We disclose data to regulatory authorities when legally required under our Anjouan licence.
• We may share information with IT and hosting providers who support our Loki Casino app and website infrastructure.

International Data Transfers

Because we serve players internationally, including across Asia, Latin America, India, Turkey, South Africa, Scandinavia, and Eastern Europe, your data may be transferred and processed outside your country of residence. We ensure that any such transfer includes appropriate safeguards to protect your personal information consistently with this policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory obligations. Where you close your Loki Casino account, we may continue to retain certain records for a period required by applicable financial and licensing regulations.

Your Rights

We want you to have control over your personal data. Depending on your jurisdiction, you may have the following rights, and we encourage you to contact us if you wish to exercise them.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to request a copy of your data in a portable format.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including the USA, Russia, Ukraine, and several other jurisdictions listed in our terms. If you access Loki Casino from a restricted territory, we reserve the right to suspend your account and decline processing further transactions.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our Loki Casino test procedures include regular security reviews of our systems, encrypted payment channels, and restricted internal access to sensitive information. While we take data protection seriously, no method of transmission over the internet is entirely secure, and we encourage you to also take steps to protect your account credentials.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently done so, we will take immediate steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Loki Casino following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you would like to exercise any of your privacy rights, please contact our support team at support@Loki Casino.com. Our customer support is available 24/7 through live chat, email, and Telegram to assist you with any privacy-related inquiries regarding your Loki Casino account.